In mediation, we work with parties to help them understand the conflict from their own AND the other party’s perspective. The work of stepping in to someone else’s shoes is deeply challenging (and rewarding). In the New York Times, Paul Bloom writes of the limitations and challenges of “perspective taking” and “empathetic projection.” Worth a read: http://opinionator.blogs.nytimes.com/2015/06/06/imagining-the-lives-of-others/?_r=0